
FAQ
What types of products do you sell?
Elicites offers a diverse range of high-quality products, including home essentials, tech gadgets, wellness items, and fashion accessories designed to enhance your everyday life.
How do I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this number to check your delivery status on our website or through the shipping carrier’s tracking portal.
What is your shipping policy?
We offer free standard shipping on all orders. Domestic orders typically arrive within 3-5 business days, while international orders may take 8-12 business days depending on customs clearance.
Can I cancel or modify my order after placing it?
Orders can only be canceled or modified before they are shipped. Once an order is dispatched, it cannot be changed, and you will need to follow our return process.
What is your return policy?
We accept returns within 30 days of purchase, provided that the items are unused, unopened, and in their original packaging. Sale items and final sale products are not eligible for returns.
How do I initiate a return?
To start a return, please contact our customer service team with your order number and reason for return. We will provide return instructions once your request is approved.